Do you know your Magento store’s customer service can be a profit generator? Yes, you read it right! But, the condition is that it should be stellar and proactive to assist both prospective and existing customers. Read this post to learn how you can make the most out of your Magento development efforts with exceptional customer service.
Every business owner wants one thing- more sales. Achieving your sales goal can be possible when you realize the value of a great customer service. From offering a pleasant shopping experience to responding on time, you can increase brand loyalty and conversions with your incredible customer service.
“89% of the customers are more likely to make another purchase after a great customer service experience”.
Stop delaying your response towards customer inquiries and reduce wait time for phone support to enhance your customer service experience. In a nutshell, you should make it easy for your customers to contact you with your unparalleled customer service.
Tips to Boost Profit Margins from Customer Service
When you want to grow sales of your Magento store, the first and the foremost thing to focus on is training your customer service team. It’s crucial to cross-sell and up-sell products effectively and creating repeat purchases.
Here are a few ways you can drive enormous sales through your exceptional customer service.
#1. Faster Response Time
One of the best ways to improve your customer service is by making it proactive. Your prompt response towards customer’s queries can win their trust. Just be responsive to emails, chats, calls, and social media to boost your sales and revenue.
#2. Offer Service After the Sale
Regular follow-up is a must to strengthen your business relationship with customers. It’s strongly recommended to send them texts or emails related to ongoing discounts and offers even after closing the sales. They’ll return to your store to purchase more stuff.
#3. Run Loyalty Programs to Create Repeat Customers
Loyalty program is a tactic that has attracted maximum eyeballs for any business. That’s why your Magento store should provide loyalty programs for your long-term customers. Special deals, prices, and promo codes can increase your product sales and take your customer service to the next level.
Conclusion
Let’s face it-a poor customer service can have a disastrous impact on your sales and profit margins. Make sure your customers have an effortless purchasing experience and their queries should be answered on time. Speak to a trusted Magento web development company to get more insights on improving your customer service.